Abbeygate Insurance

Experiencia fantástica: Customer support is amazing, great prices and most of the staff are fluent in English and Spanish

Experiencia negativa: Very poor service

Experiencia fantástica: Just a quick post to thank Abbeygate for all their help during our car accident claim and particularly to Fulvia. She was so helpful to us, gave us information from start to finish many thanks. Andy

Experiencia negativa: I had only problems witht them

Experiencia negativa: Too bad I can t put 0 star

Experiencia negativa: Se llevaron mi coche el pasado 14 de julio por un fallo de bateria (hace 8 dias) y sigue en sus instalaciones sin haberle asignado todavía un taller. Actualizo. Ya 10 días en un descampado esperando taller por un problema de bateria. Mi compañera, que tiene el mismo seguro, dice que el suyo lleva 15 días. Inaceptable, vergonzoso. Seguiré informando.

Experiencia negativa: Since a car accident on the 3rd of June, I’ve been disappointed with the service I’ve received from Abbeygate. I’ve found that not all of my questions are being answered, and there doesn’t seem to be much effort to resolve things adequately. I’ve now been told that due to staff being on annual leave, I’ll need to wait for replies — even though I’ve already raised these issues more than once. It’s frustrating and quite a let-down, especially as I had no complaints prior to this.

Experiencia negativa: Spent an afternoon shopping around for insurance quotes and called Abbeygate on the recommendation of a friend. Wasn't able to get a quote from them and then later realized that they put a lock on my profile. (This can happen when a broker creates a quote profile in an insurer's system, it can "lock" your profile with other 1st party providers for 30 - 90 days). In the end I went with The Insurance Centre - they were the easiest to connect with (phone and whatsapp - perfect English), the most affordable, and provided excellent post purchase care. 10/10 recommend .

Experiencia fantástica: Easiest company to work with no issue at all. Got insurance sorted in 30 minutes. Top notch

Experiencia negativa: After positive experiences in the past this was beyond belief. The advisor wasn’t remotely interested in listening to my quite complex enquiry and only wanted to offer inappropriate opinions on a matter he didn’t take the trouble to understand. The business went elsewhere……….

Experiencia fantástica: In 21years in Spain Abbeygate has been the only Company that, in retrospect, has treated me fairly, honestly & prefessionally. In fairness, the only reason I left them was one condition re. An Alarm System which, in the early 2000s, I could not meet. Since then I have cycled through 4 Companies none of which have given me Peace of Mind.

Experiencia negativa: Una vergüenza de servicio con todo esto que está ocurriendo de la Dana no dan soluciones tampoco te ayudan en nada ni se preocupan de nada yo no volvería a contratar sus servicios

Experiencia negativa: Tengan mucho cuidado y no contraten nada con SEGUROS ABBEYGATE ESPAÑA, porque se arrepetirán. Me dieron un presupuesto y cuando fui a contratarlo me subieron la póliza en menos de 24 horas, es decir, "donde dije digo ayer ahora digo Diego" y encima con una cantidad de mentiras para intentar justificarse y engañarme, y que después investigué por mi cuenta contactando a quien ellos decían que eran responsables de dicha subida, y comprobé que todo era falso, con una actitud mezquina, ruin e impropia de un impresentable, mal educado y prepotente de un tal Francisco Javier Rodríguez, que dijo ser el Director Técnico de la Empresa, y negandose a facilitarme el email del Director Jefe o similar para ponerle en su conocimiento los hechos aqui denunciados. Triste, lamentable en incomprensible que este tipo de "personajes" tengan un cargo de responsabilidad en dicha Empresa, que con actitudes como esa lo único que consiguen es desacreditar a la Aseguradora y que los actuales y futuros clientes pierdan su confianza en ella.

Experiencia fantástica: We booked our heath insurance

Experiencia fantástica: Never let me down yet

Experiencia fantástica: Perfecto

Experiencia positiva: Abbeygate have done our car insurance for years. Well priced, efficient and friendly staff. We just renewed 2024 and everything was so easy. All our documents appeared moments later by email. Excellent service

Experiencia fantástica: Súper service , great staff, very efficient, thank you Matt

Experiencia fantástica: Very efficient service with competitive quote and cover note provided within 12 hours. Eden provided great personal service. Thanks. Alan

Experiencia fantástica: Tobie is the person who has been dealing with my car Insurance and my renewals and I must say I am totally impressed with the customer service from him and the company in general, they reply quickly, no waiting on the phone to speak to a human, would definately highly recommend them

Experiencia fantástica: Fab service, motor insurance sorted within 30 mins. All information was clear.

Experiencia fantástica: Sorted our home insurance quickly and efficiently.

Experiencia fantástica: Quick efficient quotes and policies by email

Experiencia fantástica: Been with them for a few months now and been recommended by a friend I was paying so much on my other insurance company and abbygate has cut it in half !!! Amazing service too great team and great company Well recommend

Experiencia fantástica: Really good service

Experiencia negativa: Невозможно связаться,20 минут не брали трубку,в Испании не говорят по испанский вообще. Ещё и хамят и сбарсывают трубку

Experiencia fantástica: All done here, good service

Experiencia negativa: Realmente no puedo decir mucho, llame para preguntar el precio sobre el seguro de coche, me comentan que la compañera que lo lleva estaba ocupada y que ahora me llamaría, pero nunca recibí respuesta.

Experiencia negativa: Rang regarding travel insurance, not health cover. As an expat pensioner in Spain the agent we spoke with was totally unaware that British pensioners have SS1's and EHIC cards. This made our request difficult for the agent to comprend. Brexit was not that long ago and he would have had a EHIC himself as a european citizen. We gave up in the end.

Experiencia negativa: No pongo 0 estrellas porque no se puede

Experiencia negativa: Asked about health, car and house insurance. Total and utter disinterest. Won‘t waste my time with this company, rather go to a Spanish, German or Swedish broker on the Costa del Sol.

Experiencia fantástica: Fantastic service staff are brilliant

Experiencia negativa: More than 9 werks since I had accident with my car and still waiting for the insurance company to proceed with needed repair. Which is 8 weeks too long and without car.

Experiencia fantástica: Great communicators

Experiencia fantástica: Having recently exported a car from the U.K. and being non Spanish speaking, it was a real pleasure to deal with Tobie at Abbeygate. A simple jovial phonecall and without fuss and total clarity the car was insured the same day within 10mins. Thanks Tobie real pleasure dealing with you.

Experiencia negativa: Communication problems

Experiencia negativa: Poor experience when trying to figure out my Travel Insurance. Had to chase several times for a quote. Tried asking follow up questions to have my emails and calls ignored Called to complain and no-body really cared or addressed anything or apologised. Out of touch and obviously don't need business

Experiencia negativa: UPDATE: (from 5* to just one... and only because 0* is not an option!) Fully two years later, and I can only conclude that travel insurance is a FRAUD and a process conceived to cheat innocent public out of their hard earned savings. This is not the fault of the nice people who are doing their job selling you insurance, but of the AUTOMATED PROCESSES related to the claims process which are designed to be as onerous and inconveniente as possible and subject to you obtaining documentation form the airlines who ruin your travel for whatever the circumstances. - (ever tried speaking to a human being at Turkish Airlines? 1ST PRIZE FOR BAD CUSTOMER SERVICE) Here is my original message: The personal attention and follow up with the claims process, by staff at Abbeygate Seguros España, has been marvellous. I got caught in a recent storm causing missed flights, delays and lost luggage. They are helping me to resolve the matter of claims which are difficult to navigate for the non IT Savvy! - Whilst it was fresh I had some support from the sales team, but as soon as it became too difficult, the interest was lost. The sad conclusion is that any compensation is just too hard to obtain - requiring HUNDREDS of hours of telephone time, (and cost) all designed to make you lose confidence and faith , apart from being treated like a moron! DONT BUY TRAVEL INSURANCE - IT IS A FRAUD. If you want me to elaborate I will gladly do so... just reach out to contact me.

Experiencia negativa: They have poor customer care. They mis sold insurance to me that was not adequate. I do not rate them at all. Better to use a Spanish company. All my 6 policies will move when up for re newal !!!

Experiencia positiva: Always ready to answer your queries

Experiencia fantástica: Oddly enough, there were a lot of one star reviews here but honestly my experience with these guys was totally different. I spoke with a number of Spanish insurance companies and the quotes they gave me for a fully comprehensive policy was mad! It’s the second time I’ve used Abbeygate and so far I couldn’t be happier with the customer service and price they were able to offer. I spoke with Cian Hurley to get me an initial quote and the guy was super efficient, got me the numbers within 5 min, once I went ahead with the policy another representative Alejandro Jimenez followed up to confirm that they’ve received all my paperwork and that everything was in order. So frictionless, especially after spending 45 minutes on the phone with Mapfre, which gave me a completely outrageous quote. Overall I am quite impressed with the service and super happy with the price I paid. In contracts to the last few recent reviews on Google about how bad the service is at Abbeygate I would have to disagree. Cian & Alejandro thanks for all the help. I’ll reach out again in 12 months to renew my policy! 10/10

Experiencia fantástica: I've been using them for a few years. Good service in my experience so far :)

Experiencia positiva: Very helpful and English speaking

Experiencia negativa: Absolutely shameful and appalling customer service. I tried to get included in the policy my dad has just signed with them, I emailed Paul Williams and never received a reply myself. He would only ever address my dad, who was not enquiring about anything. No respect nor bother to contact me. Mentioned to my dad he would ring me and never did, I am still to hear from him. I never received the alternative options I requested to see, in order to come to an alternative solution. Embarrassed to have this low quality company working in Spain, bringing a bad reputation to both Spain and British business owners here in the coast. Blessed be the day our contract ends with you so we can leave.

Experiencia negativa: Typical British scam artists. They sold us a 12 month policy that lapsed 11 months later, and when asked about it, I was told we paid prorata for 11 months. Never stipulated in the initial call, so I was under the impression we had a 12 month contract. Now we are uninsured for a month. They are sneaky and underhanded...stay away

Experiencia fantástica: Thanks for the policy

Experiencia negativa: One star because I can not give less!! Two accidents so far whilst with them, both times not our fault and both times we had problems. First time around they were meant to provide a courtesy car (for a maximum of 1 week) but they give you a number where nobody ever picks up and, when they do, apparently they have nothing to do with courtesy cars. So we were left with no car for over a week (the time it took to fix our car). Endless calls and still no resolution. Second time around, we have been taking the car to the mechanic for assessment twice already, the first time the garage did not have the appointment (after we had reconfirmed with them at least twice) and the second time we have spent all the day at the mechanic and finally no assessor showed up (again checked with them several times before to take the car and they assured us all was confirmed). Probably one of the worst insurances you will ever deal with.

Experiencia fantástica: Never any problems since I've been using them to insure my car in Spain

Experiencia fantástica: Great service, good prices.

Experiencia fantástica: Really good insurance company, we use them for most things now. Great customer service and very professional, I highly recommend them.

Experiencia fantástica: Friendly, efficient team, which is why we've stuck with them since coming to Spain.

Experiencia fantástica: The team at Abbeygate did a great job gettin my car insurance 4 spain fully covered for a UK registered Suburu Forester. Nice being fully covered while in Spain. Would almost definitely use them again.

Experiencia positiva: Ne m ont pas fourni le document demande et ne répondent pas aux mails

Experiencia negativa: Abbeygate used to be a great company, I feel that the customer service isn’t has good as it was, the staff seem unable to answer basic questions, a lack of training maybe? Such a shame as they were

Experiencia negativa: Paid for a policy that the agent told me would arrive via email in 10-15 minutes. Waited in the dealership for the next two hours, couldn´t contact the sales agent, had to go home. Called back the next morning and was told that the agent is not in the office and I will have to wait until he gets in. It´s ironic that British people complain about Spanish professionalism when this is a British run company with such poor working standards in Spain.

Experiencia positiva: Good service quick and efficient Only a minor problem , would like to talk to the person I started with after a re-phone enquiry

Experiencia fantástica: Customer service is brilliant, everything is explained. Or if you have any further questions they are always happy to help

Experiencia fantástica: Always helpful

Experiencia fantástica: I have never been disappointed by this company in the 5 years I've been insured with them so would highly recommend them.

Experiencia fantástica: Great customer service. Highly recommended

Experiencia fantástica: Competitive prices and very good customer service in a language that I understand.

Experiencia negativa: Following a small claim this company has done nothing but pass the info to the insurer. They have failed to follow up when promised and when the insurer tried to use a incorrect contract clause, they just rolled over. When the error was pointed out it never felt like the claim manager had an interest or even understood. I can not recommend this company nor the insurer Helvetica. Look elsewhere for service.

Experiencia fantástica: Always helpful and friendly service

Experiencia negativa: Very disappointing and unprofessional service AVOID ! Rude and arrogant

Experiencia fantástica: Very good insurance company.

Experiencia fantástica: Been fast, efficient and supportive while we buying health insurance.

Experiencia positiva: I went to renew my motor insurance. I have used this company for 12 years for motor insurance. The transaction was completed very efficiently and in good humour.

Experiencia fantástica: I am in my fourth year with the company and have enjoyed great service. When I have needed roadside assistance, I have never waited more than an hour. The office staff are always very helpful and professional.

Experiencia fantástica: Very professional. Excellent service and customer care.

Experiencia negativa: Left me and my 70 yr old father in 40 degree heat in middle of motorway broken down. 5 hours later a tow truck arrived and advised us because of this company we were messed about for being English in Spain. - will be looking for full refund and compensation from this company as my father has now been hospitalized due to heatstroke and is now on fluids. Very bad company no regard for health and safety on roadside of busy motorway.

Experiencia fantástica: Best insurance broker in town

Experiencia fantástica: Excellent service. Can't recommend enough. Very helpful and efficient even during the Covid-19 crisis.

Experiencia negativa: Keen to take your money but failure to pay out when policy is ended early. Seemed OK at first but have since let themselves down badly. We even passed their details onto the new purchaser of the car who has insured through them and they still failed to pay our refind due. Will be taking legal action.

Experiencia fantástica: Je viens ici remercier Nathalie qui m’a aidé à monter un dossier pour mes parents nouveaux résidents au Portugal , elle parle français et c’est indispensable pour moi avec un anglais approximatif. Je recommande à la communauté française à vous adresser à elle directement, Elle saura vous conseiller , avec gentillesse ce qui ne gâche rien . Merci Nathalie F vanoverfeld

Experiencia negativa: Receptionist was awful so left

Experiencia fantástica: Visited Abbeygate office this morning for an appointment with Matthew We were made to feel welcome as we arrived by the door being opened for us. Fantastic service from Matthew concerning insurance for our vehicle Excellent value for money from a very proficient and professional company

Experiencia negativa: Friendly staff but missing service from returning calls. This message was 3 weeks ago. Then the manager Mr. Aaron rang me and promised to send me an Email bla bla bla. Why bla, the Email never arrived. So again empty promise and I do now believe that promises from this company cannot be trusted. For that reason I will not renew my insurance with them. sorry guys, I pay you on time and I DEMAND service and don't accept this as an additional favour from you. MR. A.B., / ESTEPONA

Experiencia fantástica: Good value

Experiencia fantástica: Always a good service here

Experiencia fantástica: Very helpful and friendly. Quality insurance at a good price.

Experiencia negativa: Thieves, I've been trying to get a refund back from a cancelled motor insurance since the beginning of may and just keep getting phobed of by a girl called toni excuse after excuse obviously not going to pay. Best not to touch this company.

Experiencia fantástica: I had the worst year of my driving history this year and despite that Mr Aaron Parkin went considerably out of his way to provide me with a policy. I am very very grateful

Experiencia negativa: Probably the most inefficient and incompetent insurance company in the world. With a total disregard for customer satisfaction. I have been and still going through the worse experience of my life in dealing with this poor excuse of a company.

Experiencia negativa: I called Abbeygate for a insurance quote for my mototorhome, they said that an advisor would call me back, no call back, so I called again this time spoke with a advisor, gave all required details. I was assured I would be called back.....the call never came. I called back the following day to be told the advisor had one more company to contact and that he would call me back as soon as possible.......4 days later still not called me back. What a joke what awful service.

Experiencia fantástica: We dealt with a girl named kayliegh, she could not have been more helpful. I highly recommend if shopping for insurance.

Experiencia negativa: Terrible Service. Insurance is meant to secure peace of mind in times of emergency. My experience with AbbeyGates Breakdown services is that it totally stole my peace of mind, in an already extremely stressful situation. On Friday 7th of June at 22.00 my car broke down in the mountains of Northern Spain while on route from Malaga to Ireland. The car needed to remain in the garage until the new part was delivered. My policy is fully comprehensive. However, car hire is not include for a breakdown with AbbeyGate, so for three days I'd no car. Corrs who are the breakdown service of AbbeyGate Insurance in Spain, informed me by telephone on the Friday night that they would pay for a taxi for me and my two dogs to make it to our accommodation, which was an 1.5 hour drive away. The car needed to remain in the garage until the new part was delivered. Coors clearly informed me on Friday that when the car was ready they would pay for a taxi to collect me from my accommodation to return me to collect my vehicle. On Monday 10th of June, half an hour before my taxi was due to leave to collect me, and after I had checked out of my accommodation, Corrs rang me to say that their colleague on Friday evening had misinformed me and that Corrs would not cover the cost of the return Taxi. I had very little money, and was left with my two dogs and all my belongings to source my own way to make the 1.5hr journey to collect my car. I rang AbbeyGate and spoke with their claims officer in the hope to resolve the situation amicably. I was informed that they would check with Corrs the recoding for Friday night and refund me the taxi fair when the conversation stating Corrs would cover the cost of both taxis was confirmed. I received a forward email from Corrs to state they were not going to pay for taxi, with no further explanation given. For the sake of €80 Euro taxi fare, I am appalled at AbbeyGates lack of customer care, by leaving a woman with her two dogs stranded in forgine place. I have taking the matter to to Finical Conduct Authority in the UK. As it does not state in Abbeygates breakdown policy that return taxi is not included. This is the second time I had an issue with AbbeyGate acting outside of their policy agreements.

Experiencia negativa: Awful Just Awful. Abbeygate sold me a policy that simply didn't cover me for anything!! Not even a car or taxi to get me and my family back home safely. Now im hundreds out of pocket. I decided to cancel the policy and now I'm being told that as there's only 4 months left on the policy I will not get a penny back. Do your homework and find a reputable Spanish Insurer, most speak english anyway.

Experiencia positiva: Goede service

Experiencia fantástica: Five star service recommended by Ian and Nicola Moran from paws Used by our company for Business insurance and used for our private Vehicles Paws pet transport ltd Spain & Uk

Experiencia negativa: Disgraceful service, Rude staff, complete mess, no one knows what's going on. The broker who gave me my quote got fired some weeks later from Abbeygate. When I call the Portuguese office I get forwarded to the Spanish office just to add to the confusion. The goal posts change all the time. I had numerous conversations with my contact there , Nathalie Pires, who took over from the fired guy. I checked several times that she had what was needed to insure me. A couple of days later I requested a quote and something changed and no quote could be given. The senior management, especially in the Spanish office act with zero professionalism. South African I think by the sound of his arrogant bull headed attitude. YOU WANT TO STAY WELL CLEAR OF THESE GUYS!

Experiencia negativa: Sehr schlechter Service! Haben eine Vollkasko Versicherung. Nach 3 monatigen Hin und her wegen eines kleinen Schadens der nicht unsere Schuld war, sollen wir 3/4 des Schadens selber tragen! Ein Witz! Überhaupt nicht zu empfehlen! Haben gekündigt und suchen uns eine seriöse Versicherung!Völlig inkompetent die Leute!

Experiencia positiva: A very handy and useful English speaking insurance agency in Spain for those in the vicinity of Estepona, Manila etc.

Experiencia fantástica: Comparador de seguros muy eficiente, puede elegir según la necesidad, precios competitivos

Experiencia fantástica: Have been using this company for many years on various policys and have had no trouble at all they are very helful friendly and competitive. Over the years i have seen this buisness grow from a small broker to a large organisation today.

Experiencia positiva: Now sorted,delay was due to half my email did not arrive,after explaining about other email they will look into it.copy of policy arrived as i am typing .Thanks Matthew

Experiencia fantástica: Great Service and very professional

Experiencia fantástica: Excellent service. All English speakers

Experiencia fantástica: Thanks to Matt and the team ! You only now how good your insurance is when you need them. 5 stars very professional service using there approved repair premier body shops in Estepona. thanks Aiden ,repair was fast and to a very high standard car came super clean highly recommended

Experiencia negativa: A terrible exp.took out house insurance, paid annually, sold the house six months into the policy term, T&C's stated we would receive a refund but they refuse to do so... stay well clear Your reply is not correct, both your T&C'c, you being the broker, our point of business, and the insurance provider both state refunds are due...

Experiencia fantástica: Went in today, Great staff and very helpful company. I have used Abbeygate for over 10years.