Aegon Seguros Barcelona - Salud, Vida y Ahorro

Experiencia negativa: What a joke of an insurance this is! I've been referred to them by an acquaintance and what a mistake I've made. I recently injured my back and went to see a traumatolog doctor at one of their clinics in Barcelona. The doctor assessed me and reffered me to an MRI. I then left the clinic with a paper stating that I need an MRI but first i need to require authorization on Aegon website. I then went on their website an submitted an authorization request. Three days later, Aegon sent me a text message on my phone saying I should've received an email from them, but there was no email in my inbox. Next day, I received another text message on my phone stating the same but no email. I then decided to log in on their website to check if there are any updates there. There was an authorization that needed me to upload further documents, which I tried. However, I couldn't upload any files due to the website keep giving me an error, even if I tried all formats requested by them (jpeg, png, pdf). I then said ok, let's try their whatsapp chat. After 10 min I managed to get through to an agent. I told them the story then they said they need a full report. I asked to expand on what exactly they need, since the doctor said the volante it's all I need. I was ok, you need a report, I'll go get you one. Waited for another week, because this doctor only works on Friday, went, saw him and got the report. I then uploaded it to their customer support chat on whatsapp again, and suprise, suprise, it was not good. They needed a more complete report! At this point, I thought this might be a joke but the agent reassured me it's not. After 20 min of back and forth, of him explaing me how it's my responsibility to TELL THE DOCTOR WHAT TO WRITE IN THE REPORT, my brain was about to melt. How you, a big insurer such as Aegon, expect the patient to tell the doctor what to write in a report?! For me, it's mind boggling. It's the doctor's assessment and his report. It's like telling a surgeon how to operate or an airplane pilot how to fly a plane, without you, having any knowledge of any. If you AEGON, decide to contract services from particular clinics, you need to provide those clinics with SPECIFIC TEMPLATES for your needs and DON'T WASTE BOTH PATIENTS AND DOCTORS TIME by sending patients back and forth multiple times, especially when they are in pain. RETHINK YOUR PROCESSES. Bottom line, my experience as a client at this point is one of disbelief. I paid you Aegon one year in advance, now I have a health problem and it's your time to pay me back. I stuck to my end, you need to stick to yours! And for custormer support, if think of posting a reply to this message just to show that you are caring about customers, recommending me to reach services for feedback, please don't! Use that time to actually improve your services. Because in reality, you really don't care about your customers and you don't keep your end of the deal, all at the expense of people's time and suffering.

Experiencia negativa: Muy mal trato por parte de la operadora Rosalia. No recomiendo para nada.

Experiencia positiva: Pues gracias a las reseñas justo acabo de descartarlos!!!

Experiencia negativa: Todos los médicos que se llaman aceptan todas las mutuas excepto AEGON

Experiencia negativa: Cómo seguro es malísimo! No son resolutivos, no tienen oficinas para acudir, las respuestas a cualquier consulta pueden demorar más de 1 semana aunque sea urgente. Te lo vende el banco Santander como si venderían un caramelo ofreciéndote un servicio malísimo aunque cuando te lo venden son muy engañosos prometiendo te cosas que no se cumplen, el precio es elevado con respecto al servicio que te ofrecen. La comunicación es solo telefónica y te atienden personas que no son más que intermediarios por lo que no pueden solucionarte nada. Mucha decepción, falta de tiempo y de dinero. El lamentable que el servicio de salud allá caído en manos de estás personas. POR FAVOR NO LO CONTRATEN!!!!!